Three Pest Control Companies Couldn’t Solve the Problem
A large senior living facility in Toronto had been battling a persistent bed bug infestation. Despite having active service contracts with three different pest control companies, the infestation continued to spread from room to room. Tenants were stressed, and staff couldn’t keep up with complaints.
Each company tried their own approach, mostly consisting of spray treatments, spot checks, insecticides, and inconsistent follow-ups. But nothing worked.
A Family Member Took One Look and Knew Who to Call
One afternoon, a concerned daughter came to visit her elderly mother at the senior residence. As soon as she entered the room, she was shocked by the level of infestation she saw.
Realizing the severity of the situation, and the risk it posed to vulnerable seniors, she didn’t hesitate. She immediately told her mother to call Pest Solution Services. When questioned, she told her mother that she had trusted us before to eliminate a severe bed bug infestation in her own home, and we had delivered. Now, it was time to do the same for her mother, and the entire building.
Within 48 hours, we had a licensed entomologist on site to begin an emergency inspection.
Findings: A Full-Building Bed Bug Crisis!
Our inspection uncovered that this was not just a room-by-room issue. It was a building-wide bed bug infestation, affecting:
- Resident bedrooms and living spaces
- Medical equipment in private rooms
- Shared spaces including recreation rooms and lounges
- Hallways and transitional areas
Some units had severe, long-standing infestations, while others had no signs of activity at all.
Our Approach: Building-Wide Inspection and Room-Specific Treatment Plans
We developed a comprehensive building-wide strategy, tailored to the facility’s unique layout, population needs, and sensitive environments.
Here’s What We Did:
- Inspected and mapped every unit individually, using forensic and visual inspection.
- Developed a treatment protocol for every room, from light vacuuming to a full and extensive mechanical extermination.
- Carefully disinfected and treated infested medical equipment, using non-toxic, material-safe methods.
- Treated hallways and shared spaces preventively to block the spread of bed bugs between rooms.
- Installed bed bug monitors and interceptors.
We also coordinated with building management to minimize disruption to the elderly residents during the process.
The Results: Full Recovery of the Building and Peace of Mind for Tenants
After days of strategic work, the building was 100% cleared of bed bugs. Follow-up inspections confirmed zero activity in all units and shared areas.
We also established a long-term prevention plan that included:
- Routine inspections every quarter
- Early detection protocols for staff
- Education on how bed bugs spread
- Treatment guidelines in case of reintroduction
Building management, staff, residents, and families were extremely grateful. Residents could finally sleep peacefully, knowing the issue had been handled properly and most importantly safely.
Why This Matters: Bed Bug Control in Senior Buildings Requires Expertise
This case shows how generic pest control companies often fail in multi-unit environments, especially where sensitive populations like seniors are involved. Bed bugs require deep inspection, custom treatment plans, and prevention strategies, not just routine sprays.
At Pest Solution, we bring:
- Entomologist-led inspections
- Unit-specific treatment protocols
- Non-toxic, elderly-safe options
- Experience in large facilities and healthcare-adjacent environments
Need Help With a Senior Living Facility or Multi-Unit Bed Bug Infestation?
At Pest Solution, we specialize in bed bug treatment for complex, high-risk settings where standard approaches fail. Our team has extensive experience handling full-building infestations in environments that require discretion, care, and customized treatment plans.
We’ve successfully treated:
- Long-term care homes
- Assisted living facilities
- Hospitals and clinics
- Apartment complexes and condos
- Boats
Call us for a full bed bug inspection and treatment plan tailored to your building , and your residents.
